Returns/Exchanges Policy

At MT Designs, we are committed to providing you with high-quality embroidered clothing. We understand that there may be situations where you need to return an item, and we are here to make that process as smooth as possible. Please read our return policy carefully:

1. Eligibility for Returns:

  • We accept returns for items that are defective, incorrect, or damaged during shipping. We do not accept returns for personalized or custom-embroidered items unless there is an error on our part.

2. Timeframe:

  • You have 30 days from the date of purchase to initiate a return.

3. Defective or Incorrect Items:

  • If you receive an item that is defective, incorrect, or damaged due to our error, please contact our customer support team within the return timeframe. We will offer a full refund, an exchange for the correct item, or free correction, as applicable.

4. Return Shipping:

  • If the return is due to our error, we will cover the return shipping costs. For all other returns, you are responsible for the return shipping fees.

5. Condition of Returned Items:

  • Returned items must be in their original, unworn, and unused condition with all tags and packaging intact. If an item is returned in unsellable condition, we may not be able to issue a refund or exchange.

6. Personalized Items:

  • Custom-embroidered or personalized items are generally not eligible for returns or exchanges, except in cases of defects or errors on our part.

7. Return Process:

  • To initiate a return, please contact our customer support team at [Your Customer Support Email] or [Your Customer Support Phone Number]. They will guide you through the return process.

8. Refund Method:

  • Refunds will be processed using the original payment method, or we can issue store credit if preferred.

9. Exchange Policy:

  • If you need to exchange an item for a different size or color, please contact our customer support team for instructions on initiating an exchange.

10. Final Sale Items: - Items marked as "final sale" are not eligible for returns or exchanges.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction.

Thank you for choosing [Your Company Name] for your clothing embroidery needs!